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 Welcome
To The Dickinson Help Desk
The Help Desk offers a comprehensive software solution that
gives you the ability to:
 Enable
employees secure access to a Web Support Portal available anytime, anywhere
Enable
employees to assign, prioritize and manage all help desk tickets
Enable
employees to check the status of Help Desk tickets they've submitted online
Enable
employees to find existing solutions through a Self-Service Knowledge
Base(coming soon)
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 Help
Desk Tickets
Tickets
Assigned To Me: These are Help Desk Tickets that have been assigned to me to
resolve.
View Tickets Assigned To Me
My
Help Desk Tickets: These are tickets that I have submitted or have been
submitted for me.
View My Help Desk Tickets
All
Help Desk Tickets: Use this view to view all Help Desk Tickets that have been
submitted.
View All Help Desk Tickets
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